knx8 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how knx8 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects personal information relating to individuals ("User", "Player", "you") who access or use the knx8 website at knx8.io and all associated services, including sports betting, live casino games, slot games, and any other products made available through the Platform.

knx8 is committed to handling your personal data with transparency, integrity, and care. We operate as an international platform and serve players across multiple territories, including a significant user base in Bangladesh. This Policy is written in plain English to ensure that every player, regardless of technical background, can understand precisely how their information is handled.

By creating a knx8 account, making a deposit, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you should not access or use the knx8 Platform.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the agreement between you and knx8.

2. Data Controller

knx8 acts as the data controller in respect of the personal data collected from users of the Platform. As data controller, knx8 determines the purposes for which and the means by which personal data is processed. Where knx8 engages third-party service providers to process data on its behalf, those providers act as data processors and are bound by contractual data processing agreements that require them to handle your data only as directed by knx8 and in accordance with appropriate security standards.

For all data-related enquiries, access requests, or complaints, please contact our Data Protection contact via email at [email protected] with the subject line "Data Protection Request". All such requests are handled by a dedicated compliance team.

3. Data We Collect

3.1 Identity Data

When you register a knx8 account, we collect your full legal name, date of birth, and, where required for age or identity verification, a copy of a government-issued identity document such as a national identity card or passport. For players in Bangladesh, acceptable identity documents include the National Identity Card (NID) issued by the Bangladesh Election Commission.

3.2 Contact Data

We collect your email address and mobile phone number at registration. For players based in Bangladesh, we also collect your city of residence (for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar) as part of the account creation process. This information is used for account communication and support.

3.3 Financial Data

To facilitate deposits and withdrawals in Bangladeshi Taka (৳), we collect the mobile financial service wallet details associated with your payment method, including your registered bKash, Nagad, Rocket, or Upay mobile number and transaction reference identifiers. We do not store full bank account numbers or card numbers. All financial data is encrypted and handled in accordance with applicable payment security standards.

3.4 Technical and Device Data

When you access the knx8 Platform, our servers automatically collect technical data including your IP address, device type and model, operating system, browser type and version, screen resolution, time zone, and session duration. This data is used for platform security, fraud detection, and service optimisation and is not used to identify you personally in isolation.

3.5 Usage and Behavioural Data

We collect data about how you use the Platform, including games played, bet amounts and types, deposit frequency and amounts, withdrawal requests, features accessed, and pages visited. This data is used to monitor responsible gaming indicators, personalise your experience, and improve our services. Usage data is also used to fulfil our responsible gaming obligations, including detecting patterns that may indicate problematic gambling behaviour.

3.6 Communications Data

If you contact our support team via live chat, email, or WhatsApp, we retain records of those communications. These records are used for dispute resolution, quality assurance monitoring, staff training, and compliance audit purposes. Communications records are retained for a minimum of five years from the date of the communication.

4. How We Collect Your Data

knx8 collects personal data through the following channels:

• Direct input: Data you provide when registering an account, completing identity verification, making a deposit, submitting a withdrawal request, or contacting support.
• Automated technologies: Cookies, web beacons, server logs, and similar tracking technologies that operate when you visit or use the Platform. See Section 11 for full details on cookies.
• Third-party service providers: Identity verification providers, payment processors (bKash, Nagad, Rocket, Upay), and fraud detection services may share data with knx8 as part of the service delivery process.
• Publicly available sources: In certain cases, where required for fraud prevention or compliance purposes, we may cross-reference publicly available information to verify the accuracy of information you have provided.

5. How We Use Your Data

knx8 uses your personal data for the following purposes:

• Creating and maintaining your knx8 account and providing access to the Platform's betting, casino, and slot services.
• Processing deposits and withdrawals in Bangladeshi Taka (৳) via your chosen payment method.
• Verifying your identity and age to comply with our minimum age policy (21 years and above) and to prevent underage access.
• Detecting and preventing fraud, money laundering, collusion, and other forms of abuse or prohibited conduct as defined in our Terms & Conditions.
• Monitoring responsible gaming indicators and providing appropriate intervention tools including deposit limits, loss limits, and self-exclusion options.
• Communicating with you about your account, transactions, security alerts, and changes to our policies.
• Sending you promotional communications and bonus offers where you have provided consent to receive them.
• Analysing usage patterns to improve Platform performance, game selection, and user experience.
• Complying with applicable legal and regulatory obligations.
• Resolving disputes, investigating complaints, and enforcing our Terms & Conditions.

6. Legal Bases for Processing

knx8 relies on the following legal bases to process your personal data:

• Performance of a contract: Processing necessary to create your account, deliver services, and process payments is carried out on the basis that it is required to perform our contractual obligations to you.
• Legal obligation: We are required to process certain data to comply with anti-money laundering (AML) requirements, age verification obligations, and other applicable legal duties.
• Legitimate interests: We process technical and usage data on the basis of our legitimate interest in operating a secure, fraud-free, and high-quality platform. We ensure that such processing does not override your fundamental rights and freedoms.
• Consent: Where we send marketing communications or process data for purposes beyond those listed above, we do so only with your explicit consent. You may withdraw consent at any time by contacting support or updating your account preferences.

7. Data Sharing and Disclosure

7.1 Service Providers

knx8 shares personal data with carefully selected third-party service providers who assist us in delivering the Platform's services. These include identity verification providers, payment processors (bKash, Nagad, Rocket, Upay), game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), fraud detection services, and cloud infrastructure providers. All service providers are bound by contractual data processing agreements and are prohibited from using your data for any purpose other than the specific service they provide to knx8.

7.2 Legal and Regulatory Authorities

knx8 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where we are legally required to do so, where disclosure is necessary to protect the rights, property, or safety of knx8 or its users, or where required to comply with a valid legal process.

7.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring, personal data held by knx8 may be transferred to the acquiring or successor entity. Users will be notified of any such transfer via the email address on file before their data is subject to a materially different privacy policy.

7.4 No Sale of Data

knx8 does not sell, rent, lease, or trade your personal information to any third party for their own marketing or commercial purposes under any circumstances.

8. International Data Transfers

As an international platform, knx8 may transfer personal data to servers or service providers located outside of Bangladesh. Where such transfers occur, knx8 takes appropriate steps to ensure that your personal data receives an equivalent level of protection to that which it would receive in its country of origin. These steps include entering into standard contractual clauses with data recipients and ensuring that third-party providers maintain internationally recognised security certifications.

By using the knx8 Platform, you acknowledge and consent to the potential transfer of your personal data to countries outside of Bangladesh for the purposes described in this Policy.

9. Data Retention

knx8 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with applicable legal obligations, or to resolve disputes. The following retention periods apply as a general guide:

• Account data and identity verification records: Retained for a minimum of 5 years from the date of account closure, as required by anti-money laundering and responsible gaming compliance obligations.
• Transaction records (deposits and withdrawals): Retained for a minimum of 5 years from the date of each transaction.
• Communications records (support emails, live chat transcripts): Retained for a minimum of 5 years from the date of the communication.
• Technical and usage data: Retained for up to 24 months from the date of collection, after which it is anonymised or deleted.
• Marketing preference data: Retained until you withdraw consent or close your account, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

10. Data Security

knx8 implements a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the knx8 Platform.
• AES-256 encryption for sensitive data stored in our databases, including identity and financial data.
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a legitimate operational need.
• Regular penetration testing and security audits of our infrastructure and application layer.
• Multi-factor authentication requirements for internal administrative access to user data systems.
• Incident response procedures for the detection, containment, and notification of data security incidents.

While we employ industry-standard security practices, no system is entirely impervious to risk. You are responsible for maintaining the security of your own account credentials. If you suspect that your knx8 account has been compromised, please contact support immediately at [email protected].

11. Cookies and Tracking Technologies

11.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, to remember your preferences, and to provide information to the website owner about how users interact with the site. knx8 uses cookies and similar technologies (including web beacons and local storage) on the Platform.

11.2 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the Platform to function. They enable core features such as session management, login authentication, and security. These cookies cannot be disabled without severely impacting Platform functionality.
• Performance and analytics cookies: These cookies collect information about how users interact with the Platform, including pages visited, time spent on pages, and error messages encountered. This data is used in aggregate form to improve Platform performance.
• Functional cookies: These cookies remember your preferences, such as language settings and responsible gaming limit configurations, to provide a more personalised experience.
• Targeting and marketing cookies: Where you have consented to receive marketing communications, these cookies may be used to deliver relevant promotional content. You can withdraw consent at any time.

11.3 Managing Cookies

You can control or delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the knx8 Platform, including your ability to log in or maintain a session. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

12. Your Data Rights

As a user of the knx8 Platform, you have the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time. We will provide this information within 30 days of a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account information directly within your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain data as described in Section 9.
• Right to restriction of processing: You may request that we limit the processing of your personal data in certain circumstances, for example while a dispute regarding the accuracy of the data is being resolved.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to us, to facilitate its transfer to another service provider where technically feasible.
• Right to object: You may object to the processing of your personal data where that processing is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing any request and will respond within 30 days.

13. Marketing Communications

knx8 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new game releases, cricket betting promotions (including BPL, IPL, and T20 World Cup offers), and other relevant offers. We will only send marketing communications where you have explicitly opted in to receive them at the time of account registration or at a later point in your account settings.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, updating your communication preferences in your account settings, or contacting support at [email protected]. Opting out of marketing communications does not affect the delivery of transactional and account-related communications (such as deposit confirmations, withdrawal notifications, and security alerts), which are sent regardless of your marketing preferences.

14. Children and Minors

The knx8 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will immediately suspend the associated account, delete the personal data collected, and, where applicable, reverse any transactions conducted by that user.

If you are a parent or guardian and believe that a minor has created a knx8 account, please contact us immediately at [email protected] so that we can take appropriate action without delay. For more information on our age verification procedures and responsible gaming tools, please visit our Responsible Gaming page.

15. Third-Party Links

The knx8 Platform may contain references to or information about third-party services such as game providers and payment processors. This Privacy Policy applies solely to data collected and processed by knx8 through the knx8.io Platform. It does not apply to any third-party websites, services, or applications that you may access via links or integrations on the Platform. knx8 is not responsible for the privacy practices of any third party and encourages users to review the privacy policies of any third-party services they interact with.

16. Changes to This Policy

knx8 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will notify you by sending an email to your registered address and by posting a prominent notice on the Platform at least 7 days before the changes take effect, except where immediate changes are required for legal or security reasons.

We encourage you to review this Policy periodically to stay informed about how knx8 protects your personal data. Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. The "Last Updated" date at the top of this document reflects the most recent revision.

17. Contact and Complaints

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a complaint about how knx8 has handled your personal data, please contact us using the following details:

• Email: [email protected] — please use subject line "Privacy Policy Enquiry" or "Data Rights Request"
• Live Chat: Available 24 hours a day, 7 days a week via the Platform.
• WhatsApp: +880 1700 000000, available 08:00–00:00 BST (UTC+6).
• Response Time: We aim to respond to all privacy-related queries within 2–6 hours and all formal data rights requests within 30 calendar days.

knx8 takes all privacy complaints seriously. If you submit a formal complaint and are not satisfied with our response, you retain the right to escalate the matter to the appropriate data protection authority in your jurisdiction.